Before production
Contact Dramatic AD immediately to request a change or cancellation. Work already performed, ordered materials, supplier charges and reserved production may remain payable as described in the accepted quote or agreement.
Customized and approved work
Customized print, labels, signs, fabricated items, branded merchandise and design services generally cannot be returned for preference changes after they match the approved scope and proof. This does not remove any rights that cannot legally be waived.
Production issue or nonconformity
Report a suspected defect or mismatch promptly with the order/project number, quantity affected, clear photos and packaging where relevant. Do not discard or alter the work before instructions are provided. Dramatic AD will compare the item with the accepted specification and approved proof.
Available remedies
When Dramatic AD confirms responsibility, the appropriate remedy may be correction, reproduction, replacement, credit or refund depending on the issue and controlling agreement. Unauthorized rework or third-party replacement costs are not automatically reimbursable.
Shipping damage and payment reversals
Transit damage follows the shipping investigation process. Payment disputes do not replace the project-resolution process; contact Dramatic AD first so records, proofs and delivery evidence can be reviewed.